Reference

Our Legal Terms Explained Clearly

Q: How can I request that my personal data be corrected or deleted?

Write to legal@galaxywin.co from your registered email address, stating the correction or deletion you are requesting. We handle valid requests within ten working days and confirm every action taken on your data by reply email.

Q: How do I raise a formal dispute about my account or a transaction?

Start a dispute by emailing legal@galaxywin.co with your account ID, the transaction reference and a description of the issue. We acknowledge all formal disputes within 24 hours and aim to resolve them within five working days.

galaxywin operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which your account is held.

Account ConditionsPrivacy PolicyCookie UseData RetentionJurisdiction Notice

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How Our Legal Policies Apply to You

galaxywin Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of service govern every account on galaxywin.co, including how deposits made via UPI, Paytm and PhonePe are processed, how withdrawal requests are verified against your registered identity, and how disputes are escalated. Access to the platform depends entirely on the laws that apply in

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your location — if local law does not permit participation, these terms do not extend an invitation. All accounts are subject to identity verification before any withdrawal is processed, and we retain the right to suspend or close accounts that breach our stated conditions. Changes to
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these terms are posted on this page with a revision date; continued use of the platform after a revision constitutes acceptance of the updated terms. Where a specific clause conflicts with mandatory local law, the local law prevails for accounts in that jurisdiction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about how our terms apply to your account, how your personal data is handled, or how to raise a formal dispute, our support team is available around…

Live Chat Available 24 hours a day, seven days a week directly on galaxywin.co. Start a chat from the help icon in the bottom-right corner of any page, including account and wallet screens.

Email Support Send legal or policy enquiries to [email protected]. Include your registered account email and a brief description of the matter so we can route it to the correct team without delay.

In-App Messaging Open a support ticket directly inside the galaxywin app on Android or iOS. Tickets raised through the app are tagged with your account ID automatically, cutting the time needed to verify your identity.

ACCOUNT SECURITY DETAIL

How We Protect Your Data and Account

Security and transparency are not afterthoughts on galaxywin — they are built into how we store data, verify accounts, and handle cookie consent.

Data Encryption

All data exchanged between your browser or app and our servers is encrypted using TLS 1.3. Payment details passed through UPI, Paytm and PhonePe gateways are never stored on our servers after a transaction clears.

Cookie Consent

We use functional, analytics and preference cookies. A consent banner appears on your first visit and you can change your preferences at any time from the Privacy Settings link in the site footer.

Account Verification

Identity documents are collected at the withdrawal stage. We compare your submitted ID against the name on your registered UPI or Paytm account to confirm ownership before any funds are released.

Data Retention Period

Account records, transaction logs and identity documents are retained for seven years from the date of account closure, in line with standard financial record-keeping requirements. After that period, data is securely deleted.

Right to Request Changes

You may request a correction to your stored personal data at any time by writing to [email protected]. We will action valid correction requests within ten working days and confirm the change by email.

Account Security Alerts

We send an automatic email and in-app notification whenever a new device logs into your account, your password is changed, or a withdrawal request is submitted — giving you an immediate chance to flag unauthorised activity.

Your Legal and Policy Questions

These answers address the questions we receive most often about account conditions, data rights, cookie use and how our legal terms interact with local law in India. If your question is not here, reach us via live chat or at [email protected] and we will respond within one working day.

Access to galaxywin depends on the laws that apply in your specific location within India. Where local law permits participation, our full terms of service and privacy policy apply to your account from the moment it is created.

We collect your name, email address, date of birth and phone number at registration. At the withdrawal stage we also collect a government-issued identity document to verify your identity against your registered payment method.

Write to [email protected] from your registered email address, stating the correction or deletion you are requesting. We handle valid requests within ten working days and confirm every action taken on your data by reply email.

We retain transaction logs, identity documents and account records for seven years after account closure. This period meets standard financial record-keeping requirements. All data is securely deleted once the retention period ends.

Yes. The consent banner shown on your first visit lets you accept or decline each cookie category individually. You can revisit and update your choices at any time using the Privacy Settings link in the site footer.

We post the revised terms on this page with an updated revision date. Continuing to use your account after the revision date is treated as acceptance. For material changes, we also send a notification to your registered email address.

Start a dispute by emailing [email protected] with your account ID, the transaction reference and a description of the issue. We acknowledge all formal disputes within 24 hours and aim to resolve them within five working days.

Our Legal Terms Explained Clearly

Reach Us on Legal or Policy Matters

How We Protect Your Data and Account

Data Encryption

Cookie Consent

Account Verification

Data Retention Period

Right to Request Changes

Account Security Alerts

Your Legal and Policy Questions

01 Do your legal terms apply to me if I am in India?

02 What personal data does galaxywin collect when I open an account?

03 How can I request that my personal data be corrected or deleted?

04 How long do you keep my account data after I close my account?

05 Can I opt out of analytics or preference cookies?

06 What happens if galaxywin updates its terms of service?

07 How do I raise a formal dispute about my account or a transaction?

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